Refund and Returns Policy

Thank you for shopping with A2Z Printing & Design. We value your satisfaction and want to ensure a smooth experience. Please read our Refund and Returns Policy carefully.

1. Returns Eligibility

Due to the nature of our products, return eligibility depends on the item type:

• However, if your order arrives damaged, spoiled, or incorrect, please contact us within 24 hours of delivery for a resolution.
• Returns accepted within 7 days of delivery
• Buyer is responsible for return shipping unless the item was received in error or damaged.

2. Refunds

Refunds may be issued in the following cases:

• Item was out of stock and you were charged
• You received a wrong, expired, or damaged product
• You canceled your order before dispatch

How Refunds Are Issued:

• Refunds will be processed to your original payment method
• Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

3. Exchanges

We do not offer direct exchanges. If you’d like a different item, please initiate a return (if eligible) and place a new order.

4. Order Cancellations

• Orders can be canceled before dispatch only.
• Once your order is out for delivery, it cannot be canceled.

To cancel, please contact our support team at sales@a2zprinting.com.au as soon as possible.

5. Damaged or Incorrect Orders

If you received the wrong items or your groceries arrived damaged:

• Contact us within 24 hours
• Provide a clear photo of the damaged/incorrect items

6. How to Request a Return or Refund

To initiate a return or refund, Please share the following details on our e-mail address.

• Order number
• Description of the issue
• Photos of Delivered Product
• Your Phone number

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact:

Office Address: Unit 10 – 114 Mulgul Road, Malaga 6090
Email Us: sales@a2zprinting.com.au
Call Us: +61 449 797 085